Cancellation Policy

Lift Passes
1. No refunds on lift passes. The only exception is if the ski field closes before 12 noon and then you will be offered a complimentary lift pass to use within the next two years.

Accommodation and Accommodation/Ski Package Bookings
The following policies apply for booked and confirmed:

accommodation only packages
accommodation / lift(ski) packages
accommodation / lift / course packages
courses
Payments

2. All bookings must be paid in full if the start date of the booking is within 7 days.

3. All bookings must be paid within 5 days if the start date of the booking is more than 7 days away.

4. Your booking cannot be confirmed until it has been paid in full.

Cancellations

5. Cancellations by a guest must be provided in writing to bookings@brokenriver.co.nz . The date at which the cancellation email is received will be subject to the following standard cancellation fees unless otherwise specified:

Accommodation, Package deals & Courses that do not include only Saturday night accommodation:

Cancellation 28 days or more prior to the start date of booking: 90% refund less the administration fee.
Cancellation between 27 days and 11 days prior to start date of booking: 50% refund less administration fee.
Cancellation within 10 days of start date of booking, or during the period of the booking: no refund will be given.


Bookings for Saturday night only accommodation

For bookings that include only accommodation for Saturday night cancellations must be notified by Wednesday noon prior to the booking to receive an 85% refund with no admin fee incurred.


Refunds

6. An administration fee of $50 (or the amount of the applicable refund if less than $50) will be deducted from any refund, or when one or more nights of a package/accommodation booking are cancelled, or a booking is downgraded to self-catered (but see Saturday only accommodation bookings above).

7. Any refund will be processed within 10 working days.

8. Group bookings of ≥8 people are 100% NON refundable between 21 days and the start date of the booking.

9. Cancellations due to illness/injury (a Doctor’s certificate may be requested) will be offered a full credit valid until the end of the next ski season.

10. When BRSC cancels the booking or closes the field for the full period or part of your package:

You can request a proportional refund (when closure occurs part-way through your booking) OR:
If the road and accommodation are open you can stay until the end of your package. You will be issued complimentary lift passes for the days of field closure to use within the next two years when you book an accommodation/ski package) OR:
You will be offered credit valid until the end of the next ski season.


These conditions apply to BRSC members and non-members for all booking types.