Any currency conversion from NZD will be indicative only
|Package Rate (min stay)||Max Guests||
Chenies Holiday Flat
Chenies Holiday Flat — Nightly
Chenies Holiday Flat
5 + Nights
Chenies Holiday Flat — 5 + Nights
Between 3:00 pm and 11:30 pm
Please see full terms & conditions here: https://holidaystays.com/terms-conditions/
Thank you for choosing to book your holiday accommodation with Coastal Holiday Homes Ltd (“CHH”). These Terms and Conditions (“the terms”) will govern your relationship with CHH and specify your rights and responsibilities when renting holiday accommodation through us. Making a booking with us means that you have read and accept the terms, which will become immediately enforceable upon our receipt of your booking. For the purposes of the terms, “us”, “our” & “we” refer to CHH, its employees and agents. “You” and “your” refer to the primary guest as specified in the booking, including any additional persons staying at or visiting the property. “The property” refers to the holiday home subject to the booking, including all contents, outbuildings, equipment, amenities and services. The terms are intended to be for the benefit of CHH as well as the owner of the property and may be enforced directly by either party. All amounts contained in the terms are in NZD
VETTING, BOOKING PAYMENTS, ADDITIONAL CHARGES AND BONDS
As part of getting to know you, we need to vet you before we can finalize your booking.
Once we have received from you the necessary vetting details above, we will then confirm "final acceptance of your booking". We will provide you with directions & key location 7 days prior to arrival.
Acceptance of all bookings is entirely at our discretion at all times.
A booking fee of $45 applies to all bookings.
A 30% deposit is due at the time of booking, except where your booking will commence within 30 days. In this case full payment is due now.
We require credit card details for all bookings, even where you are paying via internet banking. The credit card details you provide must be accurate and current. Failure to update your credit card details could result in cancellation of your booking with CHH. If your credit card is due to expire any time up to 30 days after the end of your booking (“the end date”) you must ensure you provide us with updated details before you arrive at the property.
The credit card details you provide must be for a card you have the authority to use. We accept no liability to a third party for charges made to their card under your instruction.
Any credit card payments we make on your behalf will incur a 3.75% surcharge. We do not accept Diners or American Express.
By submitting a booking you are authorising us to deduct deposits/balances and any other costs associated with your stay from the bond or credit card used to make the booking.
The balance of your booking is due within 30 days prior to your arrival (“the balance date”) and will be deducted from your credit card at this time. Where you have requested to pay via internet banking, you must ensure the balance is deposited into our account at such time that payment will have cleared by the balance date. If we have not received payment by the balance date we reserve the right to charge the outstanding balance to the credit card held against the booking. If you have booked through a third party network i.e Homeaway, Air BNB, Holiday Houses etc then their payment terms will apply.
A bond is required on all bookings and will be taken at our discretion. We may decide to increase this amount after we have received your confirmed booking and we will advise you if there is to be an increase. The bond is refundable unless there are any charges under our terms and conditions.
Providing we determine that the property is in an acceptable state following your stay and there are no outstanding fees or issues, we will release the bond to you within 10 working days.
Bonds will be released to the credit card or bank account used to pay for the booking. Where an overseas bank account has been used to pay for the booking the bond will be refunded to the credit card held against the booking.
If we identify that you have caused damage to the property or breached the terms during your stay, we reserve the right to withhold the bond, whether in part or in full. Please be aware that your liability for any damage or breach is total and not in any way limited to the bond amount. Where damage to the property or costs resulting from a breach of the terms is more than the bond amount we reserve the right to immediately deduct the costs from the credit card held against the booking or seek to recover costs by other means as we see fit.
Where costs are deducted in accordance with these terms, a letter of the damage or breach will be emailed to you accordingly after your stay. Once we have obtained all costs associated with the damage and or breach including administration fees, then we will email you an itemized account of the costs which will be payable by you immediately.
Where you are liable for damage which exceeds the bond amount, and we are unable to deduct the funds from your credit card, we will provide you with an invoice detailing the costs incurred. You must pay this within 24 hours. If you fail to make payment, we will immediately refer the matter to our debt collection agency.
The tariff for your stay is current at the time of booking however should you subsequently request any extension or additional guests after the booking is made, the tariff for the adjustment will be calculated according to the current advertised rate.
Unless otherwise stated, administration fees referred to in the terms are charged at a rate of $45 per hour +GST.
Travelers who cancel at least 30 days before check-in will get back 100% of the amount they've paid. If they cancel between 14 and 30 days before check-in, they'll get back 50%.
Otherwise, they won't get a refund.
All Cancellations will incur an administration fee of NZ$100.00 (+gst) plus a credit card transaction fee of 3.75%. Coastal Holiday Homes will acknowledge all cancellations in writing.
Failure to arrive with no prior cancellation advice will result in forfeiture of the full booking cost. No cancellations are accepted upon, during or after the day of arrival.
Changes by Guests
Changes to confirmed bookings will incur an administration fee of NZ$50 (plus gst). Coastal Holiday Homes will acknowledge all amendments/changes in writing. No refunds are paid if you make changes which decrease the overall value of a booking, for example decreasing the number of guests staying or shortening the length of stay.
Cancellation due to COVID-19
In the event of COVID-19, where Alert Level 3 or 4 travel restrictions prevent guests from being able to travel to attend their booking, Holiday Stays will help to re-book the guest at the same accommodation for a future date, and any payments made on the existing booking will be transferred to the new booking with no penalties or amendment fees. If the value of the agreed booking is cheaper, Holiday Stays will provide a refund for the difference. If the value of the new agreed booking is more expensive, the guest will need to pay the difference. If no alternative dates are determined or if the guest prefers to cancel the booking, the guest will proceed to cancel the booking and Holiday Stays will provide a full refund of booking payments received.
Linen at the property
Some properties provide linen however in most cases you will have already hired the linen through Holiday Stays which is mandatory. The bed configurations are made up at our discretion. If you require any changes during your stay then this will incur extra costs POA
Cancellation by Holiday Stays
The accommodation may be cancelled by us if full payment has not been received 30 days before the scheduled arrival date.
In the unlikely event that a property cannot be offered for accommodation due to circumstances beyond our control, we will endeavour to offer an alternative holiday accommodation of comparable standard. Where this is cheaper we will refund the difference. If we are unable to re-accommodate you, we will refund your payments you have made on your booking. Beyond relocating or refunding your bookings, we are not liable for any further claims resulting from cancellation.
Coastal Holiday Homes suggests that you obtain Travel Insurance at the time you make your booking. This will protect you and your group for a range of unforeseen situations.
All bonds paid will be refunded in full where a booking is cancelled.
Where the balance due on your booking has not been received 30 days prior to your arrival date, and we are unable to charge it to the credit card you provided, we reserve the right to cancel the booking.
We accept bookings in good faith and as such cannot be held responsible for circumstances beyond our control which may result in the cancellation of your booking. Where we are forced to cancel your booking we will endeavour to re-accommodate you at a property comparable with that subject to the cancelled booking. Where this is cheaper we will refund the difference, where it is more expensive you will have to pay the difference. If we are unable to re-accommodate you, or if it is your preference, we will refund in full all payments you have made on your booking. Beyond relocating or refunding your booking, we are not liable for any further claim resulting from the cancellation.