Cancellation Policy

Our cancellation terms are not negotiable and we recommend guests have travel insurance, including for Covid related cancellations.
Please note that travel agents, including Booking.com and Expedia, have different terms and conditions and all cancellation requests must be made directly with the agent you booked with. For best rates and terms we always recommend you book directly with us.

To cancel or amend go to https://martinboroughholidaypark.com/cancel_or_amend.html

General Policy - applies to bookings of less than 6 adults excluding large events and public holidays.
Cancellations received 72 hours or more before midday on the booked date of arrival will receive a 75% refund. Cancellations received within 72 hours of arrival are non-refundable.

Group Policy – Groups of 6 or more adults
Cancellations and changes received at least 30 days prior to arrival will receive a 75% refund.
Changes or cancellations received with 30 days of arrival are non-refundable.

Events and Public Holidays Policy – applies to Toast Martinborough, Martinborough Fairs, Cruise Martinborough, Wings over Wairarapa, Christmas and New Year, Wellington Anniversary, Waitangi, Easter, ANZAC, Queen's Birthday and Labour Weekend.
Cancellations and changes received by midday, 7 days prior to the booked arrival date will receive a 75% refund. Cancellations and changes received within 7 days of the booked arrival date are non-refundable.

Amendments can only be accepted for bookings made directly with us or via our own website and at the discretion of management. Booking are not transferable unless you have our written agreement.
Amendments will not be accepted for bookings made via a travel agent including online travel sellers such as Booking.com and Expedia.
Amendments received within 72 hours of arrival will be treated as cancellations.
Amendments which result in a reduction in the total booking value will be treated as cancellations.

Terms and Conditions of Stay
Our terms and conditions of stay can be viewed here: http://mtop10.nz/stay/terms-and-conditions/.
We reserve the right to refuse a reservation from any person who has, at any time, been in breach of Martinborough TOP 10 Holiday Park Terms & Conditions of Stay.

Conduct
We ask all guests to behave in a considerate manner, please note:
Alcohol may only be consumed on your site, excessive drinking and parties are not permitted.
No noise between 10pm and 7am and no loud music at any time.

Pets
Guests and their visitors are not permitted to bring dogs. Certified disability assist dogs are welcome, with proof of certification. Guests with undeclared dogs will be required to leave without refund.

Electric Vehicles
You can only charge between 10am and 2pm, and then only for two hours per day to top up. The 16amp sockets are for campers/caravans, and are not to be used for charging EVs. You must limit the current draw to 10amps maximum.

Groups and Group Events – a group is defined as including 6 or more adults travelling or staying together, or congregating on site (including visitors), whether booked as a group or as multiple smaller bookings. We no longer accept bookings for groups of 12 or more adults.
We reserve the right to request a good behaviour bond equal to $50 per person or $500 (whichever is the higher amount) prior to your arrival or at any time during your stay. Intoxication within the group may result in an alcohol ban or termination of your stay without refund.
We do not cater for Group Events at Martinborough TOP 10 Holiday Park as these can have an adverse impact on other guests. Our reception team can help you to find a suitable venue for birthdays, reunions and other gatherings.