Cancellation Policy

Plans change, we understand that. If you are cancelling or amending your dates note that there is no fee or charge up to 22 days before your due arrival date. Payment in full is required 21 days before arrival and after that we are unable to make any refunds. No-shows will be treated the same as a cancellation.

It is likely that your reservation prevented other people from booking with us and it may now be too late to resell the apartment which is why we have a cancellation policy in place. We cannot recommend strongly enough that you have adequate insurance that covers you if you have to cancel within the 21 day period.

Good travel insurance will protect you if you have to cancel your trip if you fall ill or suffer an injury within the 21 day no refund cancellation period or if your holiday gets shortened due to a mishap on the ski slopes or a bad landing on your mountain bike. Good travel insurance will also protect you against any unforeseen events including cancellation and/or curtailment of travel due to natural disasters or weather events such as earthquakes, snowstorms or wild weather.

Changes to flights to and from Queenstown due to the weather or other issues are not uncommon and can affect the time and even the day of your arrival or departure. Any refunds for accommodation due to flight changes will need to be dealt with through your airline or your travel insurer.

Having your own travel insurance will avoid an awkward conversation when you have to cancel or make changes within that period. We are not a travel insurer so please don't expect us to be one if you have not got a policy for your trip.

GENERAL TERMS AND CONDITIONS

This is the small print. We have to say it to make things clear in case any issues arise during a stay at Wynter Apartments. As stated at the end, we reserve the right to cancel a booking with immediate effect and with no refund if guests do not honour these terms and conditions or cause a disturbance or nuisance to others.

When you book a room you have booked it for a certain number of guests. We know that plans can change and we will be happy to try and accommodate additional people if you tell us about it. Additional guests beyond the number booked are charged at NZ$50 per night if notified before check-in. If found to have additional guests once checked in the penalty rate is NZ$100 per person per night. We allow one child under the age of two free of charge using existing bedding.

For legal reasons, and for obvious safety reasons, we cannot accommodate more people than the number of beds allows. If we become aware that more people are staying in a room than has been agreed then we reserve the right to cancel the booking and ask that both the guests and their visitors leave.

To ensure that all of our guests enjoy their stay we do not allow parties at Wynter Apartments and we request quiet hours between 9pm and 8am. Queenstown is a party town but we would really appreciate if you keep your partying in town and not in the apartment. Visitors must vacate the building by 9pm.

Any complaints that come from other guests or our neighbours will be taken seriously and may result in your booking being cancelled on the spot with no refund. We want all of our guests to enjoy their time here, including you, so we appreciate your understanding on this.

No smoking or vaping inside please. All apartments have an outside area and a container for any cigarette butts.

The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. Any deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the property will be charged to the registered guest. Any damage to the property, whether it is a hole in the wall, a broken door handle or a stained carpet will have to be repaired before the next guest can stay. Whoever booked the room will be charged for this remedial work and for any lost revenue if we have to cancel bookings to allow repairs to be completed.

A 2% credit card surcharge applies.

Sorry, but no pets are allowed in the apartments.

We reserve the right to cancel a booking with immediate effect and with no refund if guests do not honour these terms and conditions or cause disturbance/nuisance to others.